This past Saturday, I got a chance to experience what
real good customer service is like, in comparison to my experience at Marks
Work Wearhouse which you can read here. So as I mentioned, my
family and I visited Lenscrafters this past Saturday to get both my parents
their glasses and when we left, we were not disappointed with their services.
The sales associate at the store allowed us to look at
the frames ourselves, giving us as consumers the opportunity to see what the
store had to offer. My mom was having
trouble finding the right frame and this is where a sales associate approached
her nicely and offered her services. She
listened to what my mom wanted in her frames and then selected a few samples
that matched the description. She even
allowed me and my sister to pick out a few samples as well. It was at this point that I really enjoyed
our experience because the associate didn't mind
that we picked out our own samples and in fact complimented our choice in frame
styles.
Furthermore, the staff at the store was very approachable
and helpful, answering any questions we had and also provided us with the
opportunity to order new frames for the glasses, at no cost. As both my parents sat down to have their
eyes examined for the glasses, the staff continued to engage with us, even
joking around with us when the computers kept freezing up. After we checked out, they provided all our
documents, from the bill to the prescription, in a lovely small envelope which
was a really nice touch.
Overall, the service experienced at Lenscrafters is very
welcoming, making you want to go back to the store for your next pair of eye
glasses. Years ago we had bought glasses
from the company but switched to another store in between. The switch back to Lenscrafters was
definitely a great choice as we felt very satisfied in our purchase and will continue with our loyalty in the future. They really do have a clear view on customer
service.
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